RCR FAQ – Everything you wanted to know.
RCR Technologies strives to be a leading Canadian provider of next generation enterprise hardware and software and cloud-based IT solutions that are backed by outstanding customer service and support.
Why should I choose RCR Technologies?
Our need to make a real difference in the lives of our customers is what drives us. It’s why we do what we do. We take ownership of each project and the data and information you entrust with us and offer solutions that are flexible, scalable and cost effective. You can grow your business with RCR Technologies knowing that your data and information is always secure and available.
How reliable are your cloud computing services?
We only partner with the best of the best for our enterprise technology solutions. From Oracle, HP, Dell and LSI to Microsoft, CommVault and VMware, the performance and stability of the systems we design, deploy and support let you sleep at night.
Are all datacenters located in Canada?
Yes. The datacenters that host the data and information of our customers are located in Vancouver, BC, Calgary, AB and Toronto, ON. Whether you’re from Canada, the United States or European Union, hosting your business data in Canada means your private information is more consistently and efficiently safeguarded legally, potentially helping this information remain beyond the reach of US authorities.
Where can I find your Service Level Agreement (SLA)?
You can view our standard SLA for cloud computing services here. Please keep in mind that additional modifications can be made to your SLA depending on the level of redundancy and high availability you need.
Do you have a money back guarantee?
Yes. We’re so confident in our cloud-based services and our ability to deal effectively with any problems or issues you may have that if you are unsatisfied with our services within the first month we will refund 100 percent of your hosting fees. Please note: Our money back guarantee does not apply to hardware and software purchases, overages or our professional services. Learn more about our 30 day money back guarantee.
